FAQ


  • How long does it take for my order to be made?

Usually it takes 5-7 working days for the order to be shipped as everything is made to orderHowever, we aim to make it as quick as possible and YOU will be notified when your order is on it's way. During busy periods it can take a bit longer. If ordering for Christmas, please do not leave to the last minute. 

  • Shipping cost and times?

COVID-19 UPDATE: working as usual, but with possible slight delays due to our suppliers. Some items can take a bit longer than the others.

Please contact before ordering if you need it quickly.

All orders are being made to order. Current turnaround is 5-7 working days for most items.

Pocket mirrors/Prints - processing time 1-2 business days.

UK:                

FREE UK shipping to ALL orders (1st class by Royal Mail)
                                   1-2 working days (not guaranteed, COVID-19 - delays with Royal mail service are expected throughout the UK)

                                 DPD next day  £5.99  Please include your phone number when choosing this service.

    Off shore/Scottish Highlands DPD 1-2 days £19.99

    Offshore Postcodes Scottish Highlands/Islands Postcodes

    Scottish Highlands – Two Day Transit – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

    Scottish Islands – Two to Five Day Transit – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

    Isle of Man Two Day Transit

    IM Postcodes

    Channel Isles
    Jersey Two Day Transit JE Guernsey Two Day Transit GY

    Isle of Wight Next Day Transit

    PO30 1, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

    Northern Ireland Two Day Transit

    BT

    International: 
    FREE delivery for all orders of £100 and more. 5-6 working days to Europe, USA, Australia, Canada. Can take longer during busy periods. 
                          £9.99 for all orders up to £99.99  
    DPD Air classic. 5-6 working days to Europe, USA, Australia, Canada. Can take longer during busy periods. 
                        £24.99 for courier service (2-3 working days). Trackable all the way. Customers required their order by exact date should use this service.
      • What should I do if my order did not arrive?

                Please contact us if you have any worries. Usually we cannot claim the item lost if 10 (for UK orders) and 25 working days did not pass (for international orders). If that time passed and you still have no order, we will issue a full refund or send a replacement whichever you prefer.

      • Can I buy a Gift Card?

      Yes of course! Find it here. If you need a specific amount - contact us and we'll make it available.

        • Can I send my own design to you?
          Of courseSend an enquiry to info@artsyclothing.co.uk and we will get back to you as soon as possible.

          • The cost of custom designed t-shirt?
          It all depends on the difficulty of the designhow long does it takes for us to design it; do you have clear or vague ideaetc. Starting from £35.

          • Quality of the t-shirts, baby clothes?

          The standard t-shirts (men and women) are 96% ringspun cotton and 4% elastane

          Hoodies are 80% cotton and 20% polyester (or similar).

          Baby clothes are 100% soft and comfy cotton.

          • Care instructions?

          Hand painted garments are machine washable up to 30C degrees on gentle cycle (we recommend using 'hand wash mode' on your washing machine (reversed inside out) or hand wash. The garments that are not hand painted can be washed in the washing machine up to 40C degrees (reversed inside out). Do not use fabric softener/conditioner (it eats up the paint!).

          Do not iron directly on the print nor use a tumble dryer!

          • Do you offer a gift wrapping?

          Every order is carefully wrapped with love. If you have specific requirements please let us know.

          • Do you include invoice in the package?
          No, we do not include invoices, all our packages are invoices-free. If you however require printed invoice, you can leave a note on checkout and we will print it for you.
            • Return policy?

               Please refer to: https://www.artsyclothing.co.uk/pages/shipping

              • Can I find your products anywhere else?

              Yes! You can find us on Etsy, but all the best offers and the newest designs are only here on www.artsyclothing.co.uk 

              •  Are the clothes ethical?
              We (ARTsy clothing) are based in Brighton, UK and we design and make the actual illustrations/images that goes onto the garments here. 
              We however only choose well-known and responsible manufacturers of the garments (mainly UK ones) who operates in full compliance of their country relating to all applicable laws, rules and regulations - including labour, worker health, safety and environment.
              • I'd like to leave a review, but cannot figure out how to do that on your site?
              Please do! We LOVE your honest feedback. You can write a review easily: just find the product and the reviews are under the description. Click 'Write a review' et voila! Thank you by the way - it means the world! Also, if you'd like to leave a Google review you can do it here: https://g.page/r/CWDdlX3NviRCEAg/review
              • I have a discount code but can't figure out where to enter it?
              If you're using mobile the discount code can be entered under 'show order summary' before entering all other details.